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Featured Insight

Someone using an smartphone with a qr code to enter a venue

The best bits of the Ticketing Professionals Conference 2022

Insights - User Experience

Thoughts, research, rants and (🤞) insight

  • All
  • Building Better Websites
  • Charity
  • Ticketing
  • Enterprise Web Apps
  • CRM Integrations
  • Agile Delivery
  • Spektrix
  • Content & SEO
  • Culture
  • User Experience
  • Hand holding a remote control with a blurred video on demand user interface in the background

    Why I demand more from my Video On Demand

    Our lives are full of ‘smart’ things. Some have 'not-so-smart' user experience.

  • Should the discovery phase for your website be in-person or remote?

    It's easier than ever to work remotely. That doesn't mean you always should.

  • His master’s voice search

    Voice search is here to stay. What does that mean for SEO and content strategy?

  • Flags blowing in the wind

    Multi-language websites

    Targeting an international audience can be tricky. We’re here to help.

  • A user interface isn’t just one part of your website — it’s the most important part

    When a user interface works, you barely notice it’s there. That doesn’t mean getting it right is easy.

  • Modern office building with grey sky in background

    Architects’ websites: who has the best in the AJ100?

    We ran 100 websites through Google Lighthouse — here are the results

  • A teacher helps a secondary school pupil in the classroom

    How we produced an award-winning charity website

    We’re chuffed to bits, but it was a lot of hard work.

  • Five people taking part in a website discovery session. Multiple post-it notes are stuck to the wall ready for assessment.

    Why Discovery could be the most crucial stage of your project

    If research has taught us one thing, it’s that it pays to do it

  • Photograph of the main hall at the Natural History Museum

    How cultural attractions are preparing their websites for reopening

    Preparing to welcome back visitors is about more than plexiglass screens and one-way systems. Your online presence also needs an overhaul.

  • Citizen Science on the web is about more than just collecting data

    What we learned doing the Big Compost Experiment

  • How we produced the British Council for Offices Guide to Specification

    We helped deliver the new digital BCO Guide to Specification in 2019 — here’s some of the challenges we faced and what we learned along the way.

  • How we improved the Spektrix experience for Safari users

    When Apple introduced more privacy tools in the latest version of their Safari browser, it created headaches for websites that sell tickets using Spektrix. Here's how we worked around the problem and increased sales as a result.

  • Designing for ultra niche audiences — a look at our behind-the-scenes projects

    Most of the time it’s easy to publicise our work — we just send out a link and say “we did this”.

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