Insights - User Experience

Thoughts, research, rants and (🤞) insight

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Ticketing

Why are people really using your website (and who are they)?

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Ticketing

How to supercharge your event pages with strategy, automation, and a slightly terrifying spreadsheet
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Digital Products

Beyond personas: rapid prototyping with realistic data
A neon sign with an outlines saxophone and the words "ronnie scott's 6:30pm–3am pen nightly"

Ticketing

Parsimony, and why the simplest solution in web design isn’t always obvious
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Ticketing

What cathedrals can teach you about your venue’s ticketing website

Ticketing

Why you should get rid of your “What’s On” page
A class of year 9 girls in the computing room

Culture

Getting girls into digital on BIMA Digital Day 2021
Hand holding a remote control with a blurred video on demand user interface in the background

Content & SEO

Why I demand more from my Video On Demand

Building Better Websites

Should the discovery phase for your website be in-person or remote?
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Building Better Websites

His master’s voice search
Flags blowing in the wind

Building Better Websites

Multi-language websites
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Building Better Websites

A user interface isn’t just one part of your website — it’s the most important part
Modern office building with grey sky in background

Building Better Websites

Architects’ websites: who has the best in the AJ100?
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Charity

How we produced an award-winning charity website
Five people taking part in a website discovery session. Multiple post-it notes are stuck to the wall ready for assessment.

Building Better Websites

Why Discovery could be the most crucial stage of your project
Photograph of the main hall at the Natural History Museum

Building Better Websites

How cultural attractions are preparing their websites for reopening

Building Better Websites

Citizen Science on the web is about more than just collecting data

Digital Products

How we produced the British Council for Offices Guide to Specification

Ticketing

How we improved the Spektrix experience for Safari users

Digital Products

Designing for ultra niche audiences — a look at our behind-the-scenes projects