Underbelly

Underbelly

Underbelly

Underbelly

Overview

Underbelly run several live-entertainment festivals across the UK at different times of the year. The company experienced rapid growth with much of their revenue coming through online ticket sales, but ad hoc web design had created a disjointed user experience. Our goal was to increase online sales by delivering a better ticketing system and unifying the Underbelly brand across five festival websites.

Services

  • Front-end Development
  • Visual design
  • Content Management
  • Information Architecture
  • UX/UI design
  • Ticketing

Client

Underbelly Limited

Sector

Our requirements have been wide-ranging in terms of scale and offer, and Ten4 have met all of the challenges, bringing invaluable project management, design and technical skills and ensuring that all work was completed to deadline. We are very pleased with the results.

Nicki Marsh, Head of Marketing

Focusing on User Experience to drive revenue

Our focus on user experience for all devices has lead to a 16% rise in online ticket sales for Underbelly Edinburgh Fringe

Distinguishing corporate information from marketing

Creating a distinct and separate corporate site gave Underbelly more space to showcase their culture and ethos, attract new business, advertise career openings and sell merchandise. Our ongoing relationship ensures regular updates and improvements are always inline with Underbelly’s business goals.

40%

Surge in sales for Edinburgh’s Christmas

Results

Underbelly now sell more tickets and generate more revenue through their websites. Our work contributed to a 40% surge in sales for Edinburgh’s Christmas, with 10% more tickets being sold online than the previous year.

Underbelly Edinburgh Fringe did even better, with a 16% rise in online ticket sales. Users have increased by around 70%, pageviews by 20% and user-journeys are 10% faster